Återbetalningspolicy

EU Right of Withdrawal

In accordance with EU consumer law (Directive 2011/83/EU), you have the right to withdraw from your order within 14 days of receiving the last item, for any reason and without justification. To exercise this right, you must notify us within the 14-day withdrawal period.

How to Start a Return or Cancellation

You can initiate a return or cancellation through your customer account at: https://shopify.com/99475358031/account

If you checked out using a phone number only (no email), please use the link in your SMS order confirmation to request a return or cancellation.

You can also contact us directly at hello@tcgcase.co.

Cancellations

If your order has not yet been fulfilled, you can cancel it through your customer account. Once an order has been shipped, it can no longer be cancelled — but you may return it under the return policy below.

Return Eligibility

To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

Returns must be sent to: SR Ventures AB (trading as TCGCase) Kellgrensgatan 26 504 34 Borås Sweden

Please mark your parcel as RETURN. Items sent back without first requesting a return will not be accepted.

Return Shipping

Return shipping costs are the responsibility of the customer unless the item is defective or incorrect. We recommend using a tracked shipping service, as we cannot be held responsible for items lost in transit.

Condition of Returned Items

If a returned item shows signs of use, damage, or is missing original packaging beyond what is reasonably necessary to inspect the product, we reserve the right to deduct up to 25% of the item value from your refund, reflecting the diminished value of the item.

Promotional & Free Gift Items — Return Conditions

Many of our orders include complimentary promotional items as part of active promotions (for example: booster packs, UV protective sleeves, or other accessories). These items are provided free of charge as part of the purchase and are considered part of the overall transaction.

All promotional items included in your order must be returned unused, unopened, and in their original condition together with the main product in order to receive a full refund.

If promotional items are not returned, or are returned in a used, opened, or damaged condition, the following amounts will be deducted from your refund:

  • Booster pack: €10 per unit
  • UV protective sleeves: €5 per unit
  • Any other promotional item: the stated retail value at the time of the promotion

This policy exists to prevent abuse of our promotional offers. TCGCase reserves the right to refuse a refund or apply deductions if promotional items are not returned in acceptable condition.

If you are unsure whether an item included in your order was a promotional gift, please contact us at hello@tcgcase.co before initiating a return.

Promotion-Specific Terms

From time to time, TCGCase runs promotions that include free gifts, bundle offers, or bonus items. The following general terms apply to all such promotions unless otherwise stated:

  • Free gifts are only valid on qualifying orders as specified in the promotion.
  • Free gifts cannot be exchanged for cash or store credit.
  • If the qualifying product is returned, the free gift must also be returned. Failure to do so will result in a deduction as outlined above.
  • TCGCase reserves the right to substitute a promotional item of equal or greater value if the advertised item is out of stock.
  • Promotions cannot be combined with other discount codes unless explicitly stated.
  • TCGCase reserves the right to cancel, modify, or extend any promotion at any time without prior notice.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item. We will evaluate the issue and make it right.

Exchanges

The fastest way to get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

Once we receive your returned item, we will process your refund within 14 days. This includes a refund of the standard outbound shipping cost you paid (we are not required to refund express or premium shipping upgrades chosen by the customer). We will notify you once your refund has been approved and processed to your original payment method.

Note: We reserve the right to withhold the refund until we have received the returned item or proof of return shipment.

If more than 15 business days have passed since your return was approved, please contact us at hello@tcgcase.co.

Non-Returnable Items

We cannot accept returns on gift cards.

Regarding the gift card line — I'd keep it. It's a standard clause and harmless. If you ever sell gift cards in the future, it's already covered. No reason to remove it.

Want me to also translate this into Swedish for your Swedish market customers?